In order to place an order on balkanpharm.com, you should follow these instructions:
- Click on "Sign up" to have an account on our website.
- Log in to your account.
- Check all categories of products we have on balkanpharm.com
- If you found the right product you need, select the quantity you want and click Add to cart button.
- Fill the shipping information in the required form.
- Check if the filled information is correct (we are not responsible for orders sent to wrong addresses, and we won't reship the orders if this happens).
- Click on "Checkout Securely Now” and you will be redirected to the payment page.
- You have placed the order with success! Your order will be indicated with "need paid”.
- On the payment page, you will find the information how to make the payment.
PAY using the following this steps:
- Go to your account and press the "My orders" field.
- View the order you want to pay and press the button "Pay order".
- You will be redirected to the payment page with the additional information and choose the payment method you wish.
- Select the payment method you want.
- For Bitcoin copy the bitcoin address and the amount of bitcoin. If you have selected a wire transfer system, copy the collector's name, country and the amount.
- Go to the nearest wire transfer agency, the addresses you can find on their website and send money. Or you can send the money online using their online service.
After the transfer is made:
- Go back to your account, press "My orders" filed, select the order, press "Pay order".
- On the payment page select the system you have used to transfer the money.
- Press "Make Payment" button.
- Fill all the fields and press "Make Payment".
- Do not forget to check the transfer information twice and to indicate the correct name, address and code.
For any other questions do not hesitate to contact us.
If the payment has not been made yet or the payment is made but the package is not yet shipped, you can always cancel the existing order and make a new one, or you can write us and we can edit your order.
In case your order has been marked as shipped, we are unable to make any more changes on the order.
In case you have forgotten your password, you should reset the password using the "Forgot your password" button. You will receive an email with the password reset link. If you have not received the email, please leave us a message in the contact us section.
The "Check Payment" status means that the information has been received and the receiver is informed to pick the money, no further action needed. After the payment is received, an email with the confirmation of the payment is sent.
The money is picked in 1-3 business days.
Once the order is shipped, you will receive a confirmation email with the tracking number information. You can find the tracking number and in the order details. If no email received, please check the Junk/Spam folder too.
Sometimes the tracking number is visible only after the package has passed the customs, in rare cases it needs more time as usual.
In some countries, the package is not trackable and we can't do anything about this.
Unfortunately, we are unable to make any changes after the package is shipped.
We always recommend you double check the address information before placing the order. In case the address is wrong, you can inform your local post office to redirect the package to your correct address.
Yes. All the packages are shipped as registered airmail and require a signature upon delivery. If you are not home at the moment of the delivery, the package is stored at the local post office.
If you have received a customs letter with the information that the package has been seized, we will need a proof to be able to reship the package. Send us a photo of the letter and the envelope with the order ID printed legibly, on the top of the text. A scanned document is not accepted.
We reship the package only if the package is seized and you have a seizure letter.
We don't reship to high-risk countries like Australia, Canada, New Zealand, Singapore, South Korea, Saudi Arabia, Africa, APO/FPO, countries from South America, Finland, Italy, Netherlands, Norway, Sweden, Israel, Chile, Dubai and more.
Important note: We don't guarantee 100% of delivery for the products that are shipped from a non-EU country to Europe countries. If the package is seized or lost, we don't make any reships or refunds.
Please send us a ticket and we will investigate the issue promptly.
Usually, the post office stores the package for 2-3 weeks and only after that returns it to the sender. You can contact the post office to schedule a redelivery or even to retain the package for more time until you will pick it from the post office in person.
We will need a proof of the damaged items, a photo of the damaged items and of the package. All this information should be sent to us.
We are doing our best to pack the package as secure as possible to prevent any damages during the delivery. However, the package could be damaged due to the rough handling by the postal services.
You can purchase insurance coverage for your order to protect against the loss, incorrect address or damage. The insurance fees are based on the order total and consist 10%.
The insurance is not available for the countries that we don't reship.