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STEROIDS NEWS
Summer Promo

20% OFF for all August month. We decided to make a promo in the last month of the summer. The promo is available only for Balkan Pharma, SP Lab, Ice Pharma, BodyPharm and Kalpa brands.

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New Brands

We have restocked products from Alpha Pharma and added new products from them.

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Ice Pharma 2017 40%

Good news boys and girls. All March 2017, 40% OFF on all Ice Pharmaceuticals products. A very qualitative brand, based in India. We guarantee the quality and that you will like it.

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FAQ

 

Question: Is this something dummy?
Answer: We assure you the we are the official retailer of the Balkan Pharmaceuticals and SP Laboratories products, the only way to make sure about this thing we please our customers to make a first small order to see that we are not fake and our delivery is fast. This is the only way you can convince that we are not fake, we are interested to have a long lasting business and to have trustworthy clients so we could continue our  business. Also, we provide you with a tracking code from the product to see that the products are the same as on the official website of Balkan Pharmaceuticals.
Question: How to purchase from our site?
Answer:

In order to place an order on balkanpharm.com, you should follow these instructions:

  • Click on "Sign up" to have an account on balkanpharm.com
  • Login to your balkanpharm.com account.
  • Find all categories of products we have on balkanpharm.com
  • If you found the right product you need, indicate the item and click on the "Buy Now" feature.
  • Click on "Continue Shopping" to buy more products, or select the "Go basket " feature.
  • Choose the quantity of the products you need.
  • Edit the shipping information in the required form.
  • Check if the introduced information is correct (we are not responsible for orders sent to wrong addresses, and we won't reship the orders if this happens).
  • Click on "Place Order” and check twice the shipping address.
  • You will be redirected to the page about your order details.

You have placed the order with success! Your order will be indicated with " need pay”. If you will pay later, you may leave the payment section. If you want to buy your items, you should press the button "Make the payment."

Question: How to make Payment?
Answer:

PAY following this steps:

  • Go to your account and press the My orders field.
  • View the order you want to pay and press the button "Make Payment."
  • You will redirected to the page about the payment and with the additional information and choose the payment method you wish.
  • Take the collector information if you intend to use a transfer payment system and go to the system payment location and send money.
  • Go back to your account and following the steps above go to the payment page and fill the payment. form appropriate to the system payment you had choose to pay with.
  • Do not forget to check the transfer information twice and to indicate the correct name, address and code.

For any other questions do not hesitate to contact us.

Question: Is it possible to edit my order after I have placed it?
Answer:

If you haven’t yet provided payment for your order and want to change the items from your order please write us a message and we will help you in the matter.

If you did the payment and we didn’t sent the order yet and you want to change a product, you have to write us a message and ask the customer support to change the product you need. We ask you always to indicate the order ID in your e-mail.

Question: Do you require an order amount limit?
Answer: We do not have a minimum order amount limit , we please our customers to buy in any amount they want, we encourage you to feel free to order everything you want in any amount and we will assist you with pleasure.
Question: Is it possible to pay by credit cards?
Answer: If you intend to pay directly with the Credit Card, in order to purchase online from us, contact our customer support team by writing them a ticket.

 

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