December 05,2021. We are still open, taking in orders, shipping, and delivering as usual! No delays with US domestic packages during the Coronavirus. Packages shipped to the US arrive in 2-5 weeks. Rarely there could be delays due to temporary restrictions imposed by the local government to couriers and some of the private sector activities.
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FAQ - BalkanPharm.Com

How to purchase from our site?

In order to place an order on BalkanPharm, you should follow these instructions:

  • Click on "Register" to create an account on our website or Sign in to your account if you have one.
  • Check all categories of products we have on our website.
  • If you found the right product you need, select the quantity you want and click Add to cart button.
  • Fill the shipping information in the required form.
  • Check if the filled information is correct (we are not responsible for orders sent to wrong addresses, and we won't reship the orders if this happens).
  • Click on "Checkout Securely Now” and you will be redirected to the payment page.
  • You have placed the order with success! Your order will be indicated with a "pending payment” status. 
  • On the payment page, you will find the information on how to make the payment.
How to edit/modify my order?

If the payment has not been made yet or the payment is made but the package is not yet shipped, you can always cancel the existing order and make a new one, or you can write us and we can edit/modify your order.

In case your order has been marked as shipped, we are unable to make any more changes.

Do you require an order amount limit?

We do not have a minimum order amount limit, we please our customers to buy in any amount they want, we encourage you to feel free to order everything you want in any amount and we will assist you with pleasure.

What does it mean "Payment Review"?

The "Payment Review" status means that the information has been received and the receiver is informed to pick the money, no further action needed. After the payment is received, an email with the confirmation of the payment is sent.

The money is picked or reviewed in 1-3 business days.

Where is my staff?

Once the order is shipped, you will receive a confirmation email with the tracking number information. You can find the tracking number in the order details. If no email received, please check the Junk/Spam folder too.

How long does it take my order to be processed?

The package is shipped in 2-7 business days, except weekends or holidays, after the payment is approved.

Why the order is set as partial shipped?

It means that a part of your order has been shipped and the second part soon will be shipped.

What if a product is out of stock?

Sometimes the products could be out of stock temporarily. To be notified when the product will be back in stock, please use the option "Notify me".