Terms of Use


I'm not doing law execution, neither I have contact with a law enforcement officer or agency. I don't use this site to find information for using it against the website operators, its affiliates, or any other person or entity in any conceivable manner. I will protect site operators and their affiliates on any information that may damage I find herein. I respect the laws in my country and state with about purchasing prescription medication and if the law requires having a valid prescription, I do it. The allowed age to make a purchase on this site is 21. People under 21 are restricted to make purchases on this website.

Goods delivery

The products are delivered by Registered Regular Airmail and must be signed when they arrive. If, happens that the order is not delivered duly timeframe, please write us an e-mail specifying the problem and the order number for us to be able to assist you. If you lost your order number, please write your name, the delivery address and the purchase approximatively date. This information will help us to track your order and better assist you.

Delivery Time

Usually, the delivery time to the United States is from 2 to 3 weeks. The orders that are sent to Europe are to be delivered within 1-2 weeks. Sometimes may happen that the packages may be delayed in the process of shipping, please tell us, by writing an e-mail to assist you better in the matter.

Shipping info

All orders are shipped within 2-7 working days (excluding weekends and holidays) from the moment when the payment is received. If the order is divided into two or more parts, the packages are shipped between 1 to 5 days. As long as these packages are shipped on different days, there may happen that their arrival could be a few days later. In order to avoid fraud and to protect our devoted customers, we ship via Registered Regular Airmail. For more information about shipping please click here.

Order Cancellation

An order may be annulled within first 12 hours after the payment has been submitted. If you intend to annul an order, please write us a ticket telling us the order number, your name, and shipping address. If you forgot to send us the request for the order cancellation, the products will be processed and the payment will be collected properly.


The information available on the BalkanPharm website will be exposed according to the European legislation. The customer's private information from BalkanPharm's will not be shown even upon an official request of the authorities of foreign countries.

Claims & Refund

The order may not be delivered to the destination if it has been seized at customs or lost in the mail. If, happens that, the order has been seized, please scan the seizure letter and write us to be able to investigate the case and reship the order. If you didn't receive your order within 30 working days, please tell us by writing an e-mail and we will do our best to investigate the case and reship your order at no charge. Please pay attention that we are not reshipping to the following locations: Australia, Canada, New Zealand, Singapore, South Korea, Saudi Arabia, Africa, APO/FPO, Brasil, Finland, Italy, Netherlands, Norway, Sweden, Israel, Chile, Dubai.

International Duty Fees and Laws. It is the duty of the customer to pay for customs fees and duties. We ask customers to consult the local customs laws for duties, restrictions and regulations.