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Terms and Conditions

These General Terms and Conditions of Sale shall apply to all sale contracts between BalkanPharm and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

  1. General Information

The Customer should read these Terms and Conditions carefully before placing any purchase order within this website, as these Terms and Conditions shall apply to every order of items made through this website. Customer, by accepting these Terms and Conditions, acknowledges and declares that he/she is a consumer and purchases these items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever.

  1. Legal Age

The legal age to make a purchase on BalkanPharm is 21. Persons who are under the legal age are restricted to make purchases on this website.

  1. Order Confirmation

Any order placed by Customer shall be binding on BalkanPharm only upon acceptance and further confirmation by BalkanPharm, to be sent to Customer through an e-mail message. BalkanPharm may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, before shipment of the selected items.

  1. Order Cancellation

Any order placed on BalkanPharm can be canceled in 12 hours after the payment has been made. If the Customer intends to cancel an order, he/she shall inform BalkanPharm by writing a ticket, which includes information about the order number, the name of the Customer and the shipping address. If the Customer forgot to send the request for the order cancellation, the products shall be processed and the payment will be collected properly.

  1. Unavailable products

If any product that Customer has ordered is not available (not only temporarily), BalkanPharm shall not be bound by any obligation to deliver; in this event, BalkanPharm will inform Customer about non-availability of the ordered item and change it with other items on Customer request.

  1. Shipping Info

All orders are shipped within 2-7 working days (excluding weekends and holidays) from the moment when the full payment is received. If the order is divided into two or more parts, the packages can be shipped in different days, that`s why their arrival date could differ. For more information about shipping please click here.

  1. Delivery Time

Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 21 days for USA and 14 days for European countries, and a minimum delivery frame of 7 days for both USA and Europe. If any delays occur, do not hesitate to inform BalkanPharm, providing us the order number, in order to get assistance in the matter.

  1. Goods Delivery

The products are delivered by Registered Regular Airmail and the Customer must sign when receiving the package. Delivery of items purchased by the Customer shall be made to the indicated delivery address.

  1. Seized Order

The order may not be delivered to the Customer if it has been seized at customs. If such a situation occurs, please inform BalkanPharm, so we could be able to investigate the case and reship the order. If the order has been seized, please scan the seizure letter and attach it at the email message.

  1. Reshipping order

If you haven`t received your order within 60 days, please inform BalkanPharm by writing an e-mail and we will do our best to investigate the case. Please pay attention that we are not reshipping to the following locations: Australia, Canada, New Zealand, Singapore, South Korea, Saudi Arabia, Africa, APO/FPO, Brazil, Finland, Italy, Netherlands, Norway, Sweden, Israel, Chile, Dubai.

  1. Custom Fees

Shipment and delivery costs shall be charged on the Customer at the time of shipping the order, according to the delivery fees in force at that time. We ask customers to consult the local customs laws for duties, restrictions, and regulations.

  1. Non-disclosure

The information available on BalkanPharm will be exposed only according to the European legislation. Any private information of the Customer processed by BalkanPharm will not be revealed even upon an official request of the authorities of foreign countries.

  1. Legality of the Terms and Conditions

Should one or more provisions of these Terms and Conditions be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the Terms and Conditions. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.