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Privacy Policy

Welcome to BalkanPharm

On this page, BalkanPharm describes what personal data we collect from you when you use our website, when you create an account by registering on the Website and when you place a purchase order through the Website. Personal data is any information by which a natural person can be identified, whether directly or indirectly.

BalkanPharm has created these privacy statements in order to express our company`s engagement to our customers’ personal information. The information we ask for is only for communicative purposes, it will not be disclosed or shared.

What Personal Data We Process and How We Collect It

We are committed to protecting and respecting your privacy and intend to give you as much control as reasonably possible over your personal data.

Please note that we may collect data (using cookies, trackers, and tags) about how you use our Website, for example, the Website from which you have just accessed our site, the pages you check out and other actions taken on our Website.

In addition, we collect and process:

- The personal data you provide by filling in the registration form when registering on the Website (e.g., first name, surname, and e-mail address).

- The personal data relating to your online purchases on our Website (e.g., product purchased, its price, billing address, shipping address, payment information).

Use of Our Website By Minors

Our Website neither targets nor is intended for persons under the age of 21. Registration on our Website is only available to persons aged 21 or more.

Why We Process Your Personal Data and on What Legal Bases

Depending on how you choose to interact with us, we may process your Personal Data for different purposes and on different legal bases.

  1. We process the Personal Data you provide in the registration form (first name, surname, and e-mail address) for the purpose of managing the Website registration and managing your account as a Registered User, including to send you e-mails related to the registration process. Processing these Personal Data is necessary in order to fulfill your request to be registered on the Website.
  2. We process the Personal Data you provide when placing purchase orders (e.g., first name, surname, e-mail address, delivery address, payment information), for the purpose of managing such orders (including delivery of the products you have purchased and managing service, refund communications).
  3. We process the Personal Data relating to your payments for the purpose of verifying that the data provided to complete the transactions are complete, valid, accurate and non-fraudulent. Processing these Personal Data is necessary in order to fulfill our legitimate interest of ensuring that transactions are secured and to prevent fraud or misuse of payment services.

For How Long We Retain Your Personal Data

We will retain your Personal Data for only such period as is necessary for connection with the relevant purpose for which we process them.

Advertisements

There may be some standard ads posted on our site for promotion. The web standard posts contain cookies that are collected by the firm that advertises the standard ads only. BalkanPharm has no connection with the information collected by the cookies from the standard ads.

Third parties

Customer’s private data is strictly protected, it is not revealed to any third party companies or anyone outside BalkanPharm. We exercise appropriate due diligence in the selection of third parties, take all steps reasonably necessary to ensure that they process your Personal Data securely, only as instructed by us and for no other purposes.

Security Measures

We have suitable security measures in place to help protect against the loss of, misuse of, unauthorized access to and alteration of your Personal Data.

Changes to This Privacy Notice

If we decide to change the content of this Privacy Notice, we will post any changes on our Website so that you can become aware of the changes that we have made. We may modify this privacy notice, so we encourage you to review it from time to time.

Contacting BalkanPharm

For any questions related to this privacy statement, to the functioning of this Website or any other connections with our activity, please don`t hesitate to contact us.